All items are shipped via Canada Post within 3-6 weeks from placement of your order with tracking and delivery confirmation. If you require your jewelry sooner, please contact us at firstname.lastname@example.org and we will do our best to accommodate your timeline.
Orders to the United States are shipped via Canada Post or UPS within 3-6 weeks (plus time spent clearing customs) from placement of your order with tracking. Additional import, customs, and sales taxes may be added separately in accordance with your states. If your country is not available to ship to, please email email@example.com and we will assist you with your purchase.
We accept all major credit cards through our secure payment gateway.
Your satisfaction is important to us, if you’re not satisfied with your purchase, it may be returned within 14 days of receipt, in its original condition, for return or exchange. Please contact us at info@icchajewelry before sending your return to receive a return customer number. To be eligible for a return, your jewelry must be unused and in the same condition that you received it. Shipping costs are non-refundable.
Custom orders and sale items are final sale.
If an item shipped to you is defective, you may return it within 14 days after receipt. Please contact us at info@icchajewelry and we will instruct you on the next steps.
We will make reasonable repairs on items for up to 1 year after the date of purchase. Iccha reserves the right to deny unreasonable repairs, returns, and exchanges.
All applicable taxes will be charged when ordering from Iccha jewelry. In Canada the taxes are charged according to their provincial rate. US and international customers are responsible for all taxes and import duties levied by their respective countries.
All Iccha Jewelry is crafted in Toronto with the utmost attention to detail, using the finest quality materials and carefully inspected before leaving our hands. As a courtesy to our clients, we will repair or replace any piece that we find to have been defective as a result of the manufacturing process, at no labour or material cost, for one year from the purchase date.